Index number: MDE 16/3628/2016. In November 2014, the government of Jordan introduced a new policy which means that Syrian refugees now have to pay user fees for health services. The user fees imposed on Syrian refugees may not appear to be high but are unaffordable for many Syrian refugees and the process of obtaining all the necessary documents to access public services, including health care, can also be slow, cumbersome and costly. Jordan must ensure that all persons are able to access health services. The international community must provide international co-operation and assistance to the government of Jordan and significantly increase the number of resettlement and humanitarian admission places offered and expand alternative pathways of admission, over and above annual resettlement quotas.